Guest ReviewsTurn happy guests into 5-star visibility.

DigiGo asks every guest for feedback at the right moment, routes your happiest guests to Google and the OTAs, and uses AI to track sentiment across every platform from one dashboard.

Reputation score
4.8
across 2,418 reviews
+0.4
Google
4.8
Booking
9.2
Tripadvisor
4.7
MakeMyTrip
4.6
Latest review
A
Ananya R.
Positive

“Spotless rooms and the staff went above and beyond. The breakfast spread was a highlight.”

AI reply drafted, ready to post.
This week
+38 reviews

How it Works

1

Ask at the right moment

After checkout, guests get a friendly review request over WhatsApp, SMS, or a lobby QR code. No app, no friction.

2

Route the feedback

Delighted guests are guided to Google and your OTA listings. Unhappy guests are captured privately first, so you can make it right.

3

Track with AI

DigiGo pulls reviews from every platform, scores sentiment, surfaces themes, and drafts replies you can post in a click.

Get found

More reviews, higher visibility

Reputation is the new front desk. DigiGo turns every satisfied guest into a public vote of confidence, then puts those reviews where future guests are searching.

Ask at the perfect moment

Automated requests over WhatsApp, SMS, and lobby QR codes reach guests while the stay is fresh, when they are most likely to leave a glowing review.

Positive-first routing

Happy guests are guided straight to Google and your OTA listings. Anything below par is captured privately first, so you fix it before it goes public.

Climb the Google ranking

A steady stream of fresh, high-rated reviews is what local search rewards. More volume and a higher score lift you in Maps and hotel results.

Stand out on the OTAs

Stronger ratings on Booking.com, Tripadvisor, and MakeMyTrip mean better placement, more trust, and more direct and channel bookings.

3x
more review volume from automated, well-timed requests
+0.4
typical rating lift once negative feedback is intercepted early
90%
of guests respond on the channels they already use
Powered by AI

Track every review with AI

Stop refreshing four dashboards. DigiGo watches every platform, reads the room, and tells you exactly what to fix and what to celebrate.

One unified inbox

Every review from Google, Booking.com, Tripadvisor, and MakeMyTrip in a single feed.

Sentiment scoring

AI reads each review and tags it positive, neutral, or negative the moment it lands.

Theme detection

See what guests actually talk about: cleanliness, staff, food, wait times, and more.

AI-drafted replies

On-brand responses written for you in seconds. Review, tweak, and post.

Instant alerts

Get pinged the moment a low rating appears, so you can respond before it spreads.

AI insights
Last 30 days
Positive86%
Neutral9%
Negative5%
Top themes
CleanlinessStaffBreakfastCheck-inWait time
New 2-star review flagged
Suggested response is ready in your inbox.

Features

Everything you need, built right in.

Multi-channel requests

Collect reviews over WhatsApp, SMS, email, and printable QR cards.

Smart routing

Send happy guests public, keep critical feedback private until resolved.

Google & OTA boost

More fresh, high-rated reviews where bookings actually happen.

Unified inbox

Every review from every platform in a single, sortable feed.

AI sentiment

Each review scored positive, neutral, or negative automatically.

Theme detection

Spot trends across cleanliness, staff, food, and more over time.

AI reply drafts

On-brand responses written for you. Review, edit, and post.

Negative review alerts

Get notified the instant a low rating lands, before it spreads.

Weekly digest

A clear reputation summary in your inbox every week.

PMS-linked

Requests trigger from real check-outs, tied to the guest record.

Ready to get started?

See it in action with a personalized demo for your hotel.

Get started · 15-min walkthrough

Ready to modernize your check-in?

Join India's leading hotels in the shift to digital check-in. Two paths in: as a hotel or as a guest.

For hotels

Run a paperless front desk

Streamline check-in and enhance guest experience with digital identity verification.

Unlimited check-in storage and guest data management
PMS integration with Opera, OWS, and more
Automated compliance and police reporting
For guests

Never carry physical ID again

Faster check-ins everywhere. Connect once, use at any partner hotel.

Scan QR at the hotel for instant check-in
Or
Share your unique guest code with hotel staff
Fully digital. No physical documents needed.

DigiGo

The complete digital check-in and KYC platform for hotels.

Schedule a personal demo

See DigiGo in action. A 15-minute walkthrough with our team, tailored to your front desk and PMS.

Tailored to your hotel & PMS

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