Privacy Policy

Last updated: September 23, 2026

1. Introduction

Welcome to DigiGo's Privacy Policy. This policy describes how DigiGo LLP ("we," "our," or "us") collects, uses, and shares your personal information when you use our DigiGo platform, website, mobile application, and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, and password
Profile Information: Profile picture, preferences, and settings
Identity Verification: Government-issued ID documents (Aadhaar, Passport, Driver's License)
Contact Information: Address, emergency contacts
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Data: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Information: Pages visited, features used, time spent on the platform
Location Information: IP address, general location data (with your consent)
Log Data: Server logs, error reports, performance data
Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

Hotel partners and hospitality providers
Identity verification services
Payment processors
Social media platforms (if you choose to connect your accounts)
Government databases for identity verification (as permitted by law)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

Facilitate hotel check-in and check-out processes
Verify your identity for security and compliance purposes
Process payments and manage bookings
Provide customer support and respond to inquiries
Maintain and improve our platform functionality

3.2 Communication

Send service-related notifications and updates
Provide customer support
Send promotional materials and marketing communications (with your consent)
Notify you about changes to our services or policies

3.3 Legal and Compliance

Comply with legal obligations and regulatory requirements
Prevent fraud and ensure platform security
Protect our rights and interests
Respond to legal requests and court orders

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We use service providers that process information on our behalf, only for the service they provide to us and under contract. They fall into these categories:

Cloud hosting and storage, in India
Identity verification
Messaging and email delivery
Payment processing
Product analytics

Identity verification itself is done through government channels: UIDAI for Aadhaar and DigiLocker for documents you choose to share from it. You can ask us for the list of service providers that have handled your information by writing to contact@digigo.club.

4.3 Hotel Partners

We share necessary information with hotel partners to facilitate your stay, including identity verification data and booking details.

4.4 Legal Requirements

We may disclose information when required by law or to:

Comply with legal obligations, including the hotel's duty to report foreign guests to the Bureau of Immigration (Form C) and, where state law requires it, to keep a police guest register
Protect our rights and property
Prevent fraud or illegal activities
Ensure user safety

5. Data Security

We implement robust security measures to protect your personal information, including:

Encryption of data in transit and at rest
Access to identity documents restricted to the hotel where you checked in, by staff role
A record of every time an identity document is viewed or downloaded
Aadhaar numbers stored only in masked form, showing the last four digits
Short-lived links for scanned document images
Regular backups of our database

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information: Until you delete your account
Identity verification data (document details, the photo from the document, and scanned copies): one year from your last check-in, after which it is permanently deleted and we email you if we have your address. You will need to complete your KYC again at your next check-in.
Transaction records: For accounting and legal compliance purposes
Communication data: Until no longer needed for customer service

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a structured format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.4 Opt-out

You can opt out of marketing communications at any time.

7.5 Consent Withdrawal

You can withdraw consent for data processing where consent is the legal basis.

7.6 Nomination

You can nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

How to exercise your rights

Write to contact@digigo.club from the email address or with the phone number linked to your DigiGo account, or include your DigiGo code, so we can identify you. We respond within 30 days. Some records must be kept for a period set by law even after a deletion request, and we will tell you if that applies.

Grievances and complaints

If you have a concern about how we handle your data, write to our Grievance Officer at contact@digigo.club with the subject "Data protection grievance". We respond within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

Essential Cookies: Required for basic platform functionality, such as keeping you signed in
Analytics Cookies: Help us understand how our website and apps are used, so we can improve them

We do not use advertising cookies. You can block or delete cookies through your browser settings.

9. Where Your Data Is Processed

Your personal information is stored in India. Our application servers and our database are hosted in Indian data centres. Some of the service providers described in section 4.2 process limited data outside India as part of their service, under their own data protection terms. Wherever it is processed, your information is handled in line with Indian data protection law, and we follow any restrictions the Government of India places on transfers outside India.

10. Children's Privacy

Our Service is not intended for children under 18 years of age as per Indian law. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

DigiGo LLP

Email: contact@digigo.club

Website: www.digigo.club

14. Regulatory Compliance

This policy and our practices are designed to meet Indian law, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025
Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016
Other applicable Indian laws and regulations

This policy explains how we handle your information. Where we rely on your consent, for example before fetching documents from DigiLocker, we ask for it separately at that step.