How Kaner Retreat runs guest identity, Form C and Rajasthan police reporting on DigiGo

Kaner Retreat sits in the Thar Desert, about 90 km from Jodhpur on the Jaisalmer highway. It is a luxury boutique resort of just 10 villas across seven acres, built from local red sandstone beside a sacred grove, and each villa is themed on a flower of the Thar. Guests come for quiet, slow travel: guided walks, desert sunsets and long lunches. Some are from across India, others from abroad.

A remote, intimate property like this has no room for a long check-in queue, yet it carries the same legal paperwork as any hotel in Rajasthan, and more when foreign guests arrive. This case study looks at how Kaner Retreat uses DigiGo to handle all of it.

At a glance

• Property: Kaner Retreat, Jodhpur-Jaisalmer highway, Jodhpur, Rajasthan
• Size: 10 villas on seven acres
• What they use: DigiGo for complete guest identity management, including web check-in for Indian and foreign guests, Form C reporting to the FRRO, and RajCop police reporting for Rajasthan

The challenge: three duties for every arrival

Every guest at a Rajasthan hotel has to be identified at check-in and reported to the Rajasthan Police. Every foreign guest also has to be reported to the Foreigners Regional Registration Office (FRRO) on Form C, now officially called Form III, within 24 hours of arrival.

Done separately, that means collecting ID copies at the desk, then typing the same names, addresses and document numbers into two different government portals. For a 10-villa resort that wants guests to feel at home from the moment they arrive, that is time taken away from hospitality.

How Kaner Retreat works with DigiGo

Web check-in before guests arrive

Guests complete their check-in online, on their own phone, before they reach the desert. Indian guests verify their identity digitally, and foreign guests share their passport and visa the same way. By the time a guest arrives, the identity work is already done, and the welcome can be about the place, not the paperwork.

One record for every guest

Whether a guest checks in online or at the desk, their identity lands in one DigiGo record: name, address, ID number, the ID document and the room. That single record is what both police reporting and Form C are filled from, so nothing is collected twice or typed twice.

RajCop police reporting, filled automatically

Rajasthan hotels report their guests to the Rajasthan Police on the e-Visitor portal. With DigiGo's RajCop automation, the team picks the guests of a villa and DigiGo fills the entry for them: room details once, then each guest with their ID proof attached. Staff review the entry and submit it. Foreign guests checked in on a passport are reported the same way.

Form C for foreign guests

For guests on a foreign passport, the same check-in record also fills Form C on the FRRO portal. Each foreign arrival shows its status and the time left in the 24-hour window, and the FRRO application number is saved against the guest once the filing is accepted.

Why it fits a boutique desert resort

Kaner Retreat is small by design, and its team spends its time on experiences rather than on desk work. Moving identity online and filling both government portals from one record means compliance does not compete with hospitality, even on days when Indian and foreign guests arrive together.

The result

Kaner Retreat runs its complete guest identity on DigiGo. Guests check in online before they arrive, Indian and foreign alike. Every stay is reported to the Rajasthan Police from the same record, and every foreign guest's Form C follows from it too. One capture of each guest's identity covers all three duties.

Run a hotel in Rajasthan? See how DigiGo automates Rajasthan police reporting.